Payments Pause

Pause in payments

As a responsible financier, we want to ensure that we are protecting you and your business from working with end clients who do not or are unable to pay their bills. Protecting you from expose to debt is of enormous importance to us.

Payments are likely to be paused to you, the agency, and your candidates if your client has aged debt over 55 days, or Sonovate becomes aware of potential credit risk events (e.g. insolvency). Pausing payments in such instances ensures that you and your business are not exposed to increased debt and unnecessary financial burdens. It also helps preserve your bad debt protection.

What can you, the agency, do to minimise the risk of payments being paused?

• Review your weekly aged debt report - this is emailed to you every Friday.
• Call your end client to discuss current aged debt and confirm they have received all invoices.
• Request your client to pay the oldest invoice and make sure we have the PO number, if necessary.

Where can I check client limits and find more information about them?

This is in relation to all placements that are placed on pause, this enables you to have more visibility over your contractors payment. If there is a client limit there, this will mean we are unable to pay your contractors. 

You can check client limits and access additional information in the article "Client Limits" available at https://support.sonovate.com/knowledge/client-limits