Payments

Here you can find information on all things payment here at Sonovate

• What happens if a timesheet deadline is missed

• Payments page overview
• How to check candidate and agency payment status
• Pause in payments

What happens if a timesheet deadline is missed

Timesheets that miss the deadline (12pm on Tuesday) will be processed in the next payment run, to be paid on Friday of the following week. 

If you’d like your agency and contractor to be paid sooner or think there will be an issue with submitting or approving a timesheet on time, contact your Relationship Manager as soon as possible.

How can I view my margin payment?

This video will show you how you can view your margin payments, as well as other information for each payment made to you.

We've broken down payments into three parts to help you understand the payments information in your Sonovate account dashboard.

1. Payment figures
2. Timesheets and placements
3. Exporting CSV report

Tip! The best time to visit the payments page is Thursday - when payments have cleared.

Payment figures

Example

• 'Balance of Purchase Price' (= total gross margin minus Sonovate fee) = £2,969.98 
• 'Invoiced to Clients' (gross invoice value) = £8,640.00
• 'To Sonovate' (Sonovate fee) = £310.02
• 'To Candidates' (Payments to candidates = £5,360.00
• 'More Details' (see below)

Timesheets and placements

• OTS5961 (Timesheet reference - click through to see timesheet)
• 08/04/2018 (Period end)
• Teresa Garcia (Candidate)
• PM3076 (Placement record - click through to see placement)

CSV report

• Select period (tick box) - you can select more than one period to group data into one report.
• Click 'Export selected payments to CSV'

How to understand the report

• Columns A-F = client invoiced related
• Columns G-N = candidate number
• Columns O-Q = agency related
• Columns R-U = Sonovate charge
• Column “V” = Balance
• A minus “-” sign in the balance column = adjusted payment

Download an example CSV here

How to check candidate and agency payment status

Within your account, you can check candidate payments status in two ways:

One: checking before payments have been processed

• Best time to check: Tuesday after 12pm and Wednesday.
• Select timesheet tab, change time period to range you want to query and select ‘Approved – All Billable’ from status.
• Here you’ll be able to see all timesheets that have been approved and are ready for payment.

Two: checking when payments are being processed.

• Best time to check: Thursday onwards.